Home Terms & Conditions
By accessing or using the UpkeeProperty website, mobile application, or any related services (collectively, the "Platform"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must immediately discontinue use of the Platform.
These Terms constitute a legally binding agreement between you and UpkeeProperty / Lumiscent LLC ("Company," "we," "us," or "our"). Your continued use of the Platform following any changes to these Terms constitutes your acceptance of the revised Terms.
"Platform" means the UpkeeProperty website, iOS application, Android application, and all associated services and tools.
"User" means any individual or entity that accesses or uses the Platform, regardless of role.
"Admin" means a Company-authorized administrator with full platform-level access and control.
"Property Manager (PM)" means a professional user who manages one or more properties on behalf of Landlords.
"Landlord" means a property owner who uses the Platform to manage their properties, tenants, and finances.
"Tenant" means an individual who rents a property managed through the Platform.
"Service Provider (SP)" means a contractor or vendor registered on the Platform to provide maintenance and repair services.
"Homeowner" means a property owner who uses the Platform for personal home management without active leasing.
"Content" means any text, images, documents, videos, or other material submitted to or published on the Platform.
You must be at least 18 years of age to create an account or use the Platform. By using the Platform, you represent and warrant that you meet this age requirement and have full legal capacity to enter into these Terms.
Account registration is required to access most Platform features. You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials.
Some users may hold multiple roles (e.g., PM and Landlord). Access permissions will reflect the highest applicable role for each context.
You agree to notify us immediately at info@upkeeproperty.com of any unauthorized access or security breach. UpkeeProperty is not liable for losses caused by unauthorized account use.
The Platform enforces strict role-based access controls. Each role is granted only the permissions necessary for its intended function.
Full access to all platform entities including properties, users, payments, maintenance, documents, reports, messaging, blog content, and leads.
Access to all managed properties, tenants, landlords, maintenance tickets, leads, documents, messaging, reports, and cashflow tools for properties under management.
Access to their own properties, leases, payments, maintenance requests, service provider directory, cashflow predictor, and communication with their assigned PM and tenants.
Access to their own lease, payment history, maintenance requests, HOA notices, move-in/move-out checklists, and messaging with their assigned PM or Landlord.
Access to assigned job notifications, job details, job status updates, photo uploads, and messaging with PM or Landlord only after a job is assigned. Messaging window closes 14 days after job completion or upon payment receipt, whichever occurs first.
Access to service provider directory, Upkee-Cash offers, home inventory, and property-related reminders. No tenant or lease functions are available to this role.
The Platform provides tools for listing, managing, and tracking residential and commercial properties. Property data entered by users is stored and associated with the relevant property record.
The Platform supports digital lease creation, execution via DocuSign, and lease lifecycle management. Signed lease PDFs and audit trails are automatically attached to the corresponding tenant, lease, and property records.
Rent payments are processed through Stripe. The Platform supports one-time payments, autopay, partial payments (where permitted by business rules), late fees, and refunds. UpkeeProperty is not a bank and does not hold funds. All payment disputes are subject to Stripe's policies.
Tenants and Landlords may submit maintenance requests, which route to the Property Manager or Landlord first — never directly to a Service Provider. The Platform supports photo and video uploads, status tracking, and cost logging.
In-platform messaging is available between authorized user pairs only (see Section 4). All messages and attachments are stored against the relevant property record with sender, recipient, timestamp, and read status. Broadcast messaging is available to Admin only.
The Platform sends automated notifications for rent due dates, lease expirations (60, 30, and 15 days in advance), HOA due dates, insurance renewals, warranty expiry, and maintenance updates. Notification channels include in-app and email. SMS support is planned for future releases.
Document management is role-restricted. Documents are linked to property, lease, or maintenance ticket records. Sensitive documents are accessible only to authorized roles.
Blog posts and DIY home-maintenance videos are created and managed by Admins. This content is provided for informational purposes only and does not constitute professional advice.
The cashflow predictor generates financial projections based on user-entered data. Projections are estimates only and do not constitute financial, investment, or tax advice.
Service Providers may post discount offers visible to Landlords and Homeowners. UpkeeProperty does not guarantee offer availability, pricing accuracy, or SP service quality. All transactions resulting from offers are solely between the user and the Service Provider. Expired offers are automatically archived.
Prospective tenants may apply for properties as guests (no account required) or as registered users. Incomplete applications are saved as drafts if an email address is provided. The Platform performs duplicate application checks by email, phone, and property.
Upon approval, tenant accounts are created by a Property Manager or Landlord. Tenant email is the default username. Tenants receive a secure email invite to set their password and access the Platform.
Tenants are responsible for timely rent payments per their lease terms. Late fees, where applicable, are defined by the Landlord or PM and enforced within the Platform.
Homeowners and Service Providers may access certain premium features via subscription. Subscription fees are non-refundable except as required by applicable law.
Payment disputes should be raised with the relevant Property Manager or Landlord first. For platform-level payment issues, contact info@upkeeproperty.com. UpkeeProperty is not liable for failed transactions caused by third-party payment processors.
Downloadable PDF receipts are generated for all processed payments. Full ledgers including payment date, amount, method, receipt number, late fees, credits, and remaining balance are accessible to authorized users.
Service Providers register using OTP-based login. Profiles must include service categories, areas served, and license/insurance details. Admin approval may be required before a SP is listed in the directory.
Service Providers may accept or reject job assignments. Accepted jobs require completion documentation including after-photos, completion notes, and labor/material amounts where applicable.
Completed jobs may be rated by Landlords or PMs. Feedback is visible to the SP and moderable by Admin. UpkeeProperty reserves the right to remove inappropriate reviews.
Service Providers may post Upkee-Cash discount offers. SPs are solely responsible for honoring their posted offers.
Service Providers are independent contractors. UpkeeProperty is a platform facilitator and is not responsible for SP work quality, licensing compliance, or job outcomes.
All users agree to:
The following activities are expressly prohibited:
All Platform content, features, design, trademarks, logos, and software are owned by or licensed to Lumiscent LLC and protected by applicable intellectual property laws.
Users retain ownership of the Content they upload but grant UpkeeProperty a non-exclusive, royalty-free, worldwide license to store, process, and display that Content solely as necessary to operate the Platform.
You may not reproduce, distribute, modify, or create derivative works of any Platform content without prior written consent.
The Platform maintains a comprehensive audit trail for account creation, status changes, messages, notices, maintenance updates, and document uploads. This data is retained per our Privacy Policy.
All communications, attachments, notices, and documents are stored against the relevant property, lease, or ticket record with full metadata including sender, recipients, timestamp, and read status.
The Platform integrates with third-party services including:
UpkeeProperty does not control third-party services and is not liable for their actions, outages, or policy changes. Use of third-party services is subject to their respective terms and privacy policies.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
UpkeeProperty does not warrant that the Platform will be uninterrupted, error-free, or free of viruses. We do not verify the accuracy of property listings, financial data, or user-submitted content.
Cashflow projections, rent estimates, and financial tools are provided for informational purposes only and do not constitute financial, legal, investment, or tax advice.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UPKEEPROPERTY, LUMISCENT LLC, ROVIX AI, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO UPKEEPROPERTY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
You agree to indemnify, defend, and hold harmless UpkeeProperty, Lumiscent LLC, Rovix AI, and their respective affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Platform.
UpkeeProperty reserves the right to suspend or terminate any account at our sole discretion for violation of these Terms, fraudulent activity, or for any reason with reasonable notice.
Upon termination, your right to use the Platform ceases immediately. Data associated with your account may be retained per our data retention policy or as required by law.
Users may request account deactivation by contacting info@upkeeproperty.com. Active lease or payment obligations are not cancelled by account deactivation.
These Terms are governed by the laws of the State of [State], United States, without regard to conflict of law provisions.
Any dispute arising out of or related to these Terms shall first be attempted to be resolved through informal negotiation. If informal resolution fails within 30 days, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).
Class Action Waiver: You agree to resolve disputes individually and waive any right to bring or participate in any class or collective action.
We reserve the right to modify these Terms at any time. Material changes will be communicated via in-app notification and/or email at least 14 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
For questions about these Terms, contact us at:
Email: info@upkeeproperty.com
Website: www.upkeeproperty.com
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